This is a demo store. No orders will be fulfilled.
- Terms and Conditions
Please read these Terms and Conditions of Sale carefully before placing an order on our website. By confirming that you have read these Terms when you submit and order through the website, you confirm your unconditional acceptance of these Terms of Sale.
Tharpa Publications South Africa is a business in the publishing industry that markets books, artwork and audio material related to Buddhism and meditation.
Tharpa Publications South Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
This website is governed by the laws of South Africa and ABC chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Tharpa Publications South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by . . . . . . (sole trader / private company / close corporation) based in South Africa trading as . . . . . .and with registration number . . . . . . . . . . . . . . . . . and . . . . . .Director(s)/Member(s)/Owner(s))
Support: email email@example.com
Support: telephone 031 266 0096
We are committed to protecting your privacy. When you confirm an order we need to take your name, email address, home address, and your credit or debit card details. We will only use this information for such purposes as processing your order, improving our site and communicating with you. Personal and financial information collected on this site is not shared with third parties. Tharpa Publications South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
YOUR CONTRACT WITH US
To purchase any products for sale on our website, you need to submit a completed order and make full payment for that order using the payment system provided. Please provide a valid email address otherwise we will not be able to confirm receipt of your order. Your order will be confirmed automatically by email once the payment has been processed. This email constitutes your order confirmation.
Goods purchased from this website are for personal use only and not for resale.
DISPATCH AND DELIVERY
We will endeavour to dispatch goods within 7 working days of receipt of your order.
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email/ telephonic confirmation.
Delivery times cannot be guaranteed, especially in the case of severe weather conditions or other circumstances which delay deliveries by the mail services.
For South Africa deliveries: if you have not received your order within 7 working days, and have received no notification from us giving reasons for delay, please contact us by telephone or email.
For deliveries to other African countries, please allow 14 to 21 working days for receipt of your order.
Goods will be delivered to the delivery address specified in the Confirmation. All delivery times quoted are estimated times and are subject to stock availability. We will not be liable for any delay or failure to supply the goods where this is due to circumstances beyond our reasonable control; i.e. an explosion, flood, fire or accident, war or civil disturbance, strike, any form of Government action, failure of our supplier(s), failure by you to give us a correct delivery address or notify us of any change of address.
Where goods are temporarily unavailable, we will contact you and let you know when we expect the goods ordered to come into stock. You can then let us know whether you would like to wait until the goods come into stock or if you would like to cancel your order. If you would like to cancel your order, please contact us. We will refund you the money paid for any goods which cannot be supplied.p>
CUSTOMS & EXCISE DUTIES AND IMPORT TAXES
For all customers outside South Africa, customs & excise duties and import taxes may be charged by your national customs’ authorities. Tharpa has no control of these charges and these must be paid to the customs authorities by the person who ordered the items, or by the person named as the recipient.
URGENT ORDERS & DELIVERIES
If you have a delivery deadline or an urgent order, please email or call us and let us know your requirements.
The price you pay for the goods shall be the price set out in our Confirmation. All prices are quoted in South African Rand (ZAR) and are inclusive of any applicable Value Added Tax. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The price of the goods excludes the cost of packaging and delivery. These charges are specified separately.
We reserve the right to revise the price of any products on this website without notice.
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Tharpa Publications South Africa bank account, the details of which will be provided on request.
All credit card payments are subject to validation checks and authorisation by the card issuer. The payment will be charged to your card as soon as your order is acknowledged.
Credit card transactions will be acquired for Tharpa Publications South Africa via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by Tharpa Publications South Africa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
OUR ORDER CANCELLATION POLICY
You have the right to cancel your order any time prior to despatch. If your order has already been despatched when you choose to cancel, please see our Returns Policy below.
We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why, under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
The provision of goods and services by ABC is subject to availability. In cases of unavailability, Tharpa Publications South Africa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
The following conditions will apply:
- You need to contact us to report the problem or your wish to return.
- The goods must be in a saleable condition.
- You must quote your Invoice Number and state which goods you are returning.
- You will be responsible for and will pay the cost of returning the goods to us, except where they were faulty or damaged, or supplied incorrectly.
- If you fail to take reasonable care of the goods we reserve the right not to accept their return and your payment will not be refunded. The goods are your responsibility until they reach us and we cannot be held responsible for goods lost or damaged in transit. We recommend you pack them carefully, obtain proof of despatch and arrange appropriate insurance.
Provided goods are returned to us in accordance with the conditions specified above, and within 30 days of receipt of your written notice of cancellation, we will refund any monies paid to us in respect of the cancelled order. The refund will be for the price of the Goods returned as stated on your invoice, excluding all delivery charges.
If the reason for the return is the result of our error or if the product was damaged before it reached you, we will also refund the delivery charges.
No right of cancellation exists where the goods that you wish to return are:
- audio or video products that have been removed from the sealed package in which they were delivered
- downloaded material such as audio meditations or prayers
- canvas prints
- gift cards
This does not affect your right to return incorrect or damaged goods - see below.
INCORRECT OR DAMAGED GOODS
If the goods delivered to you do not include all of the items that you ordered, or include incorrect or damaged items, you may return such goods to us. You need to contact us within 14 days from the date of delivery. All such returns must be made in their original condition with a brief explanation of the fault or damage. We can only accept the return of opened goods if they are faulty or damaged.
Upon receipt of the goods in question, and following an examination of them, we will credit you with an appropriate refund.
This does not affect your statutory rights.
In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
In the event that you are dissatisfied with any of our Goods, please contact us specifying the nature of the problem. We will investigate and respond to you as soon as possible.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety.