FAQ - Ordering from Tharpa UK

How do I know I have successfully placed my Tharpa order?

After payment has been processed successfully you will receive an order confirmation email with an order number beginning 4000----. If you cannot find this email, please check in your spam and junk folders. Please keep the order confirmation email as you need the order number if you need to contact us about your order. The email may also give information...

I'm having problems placing my order over the Internet. What should I do?

If you are having problems ordering online we'd be happy to take your order over the phone. Our office hours are Monday-Friday 9am-1pm & 2pm-5pm. You can find our contact details here.

When will I receive my order?

We will endeavour to dispatch goods within 2-3 working days of receipt of your order. Delivery times, however, cannot be guaranteed, especially in the case of severe weather conditions or other circumstances which delay deliveries by the mail services. If you have not received your order within 7 working days, and have received no notification from...

Are there additional Import charges for orders deliverd outside the UK?

Please be aware that if you are ordering from another country, you may be required to pay an import charge (a percentage of the value of the items + a handling fee) to your local customs agency to receive the items into your country. If this is the case you will usually be contacted by your local customs agency when the goods reach your country. Tharpa...

I gave the wrong delivery address. What should I do?

Please check that the delivery address is correct when placing your order. If you made a mistake please let us know as soon as possible and we will try to redirect the original order or resend the item(s) to the correct address. Hopefully the problem is resolved before your order is dispatched. If your order has already been dispatched, changing ...

I would like to deliver to a different delivery address. How do I do that?

If you would like us to deliver your order to a different address, for example a gift for a friend or delivery to a work address, you can do this by changing the 'Shipping Address' in the second part of the checkout process. If your order is a gift for someone other than yourself, please DO NOT change your Invoice/billing details to the recipient'...

I received incorrect or damaged goods. What should I do?

If the goods delivered to you do not include all of the items that you ordered, or include incorrect or damaged items, you may return such goods to us. You need to contact us within 14 days from the date of delivery. All such returns must be made in their original condition with a brief explanation of the fault or damage. We can only accept the return...

I ordered some items in error, can I return them?

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why, under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. The following conditions will apply...

How do I return an item?

We want you to be delighted every time you shop with us. However, occasionally we know that you may want to return items. Provided that goods are returned to us in accordance with the conditions explained under our Terms and conditions, and within 30 days of receipt of your written notice of cancellation, we will refund any monies paid to us in respect...

Can I cancel my order?

You have the right to cancel your order any time prior to despatch. If your order has already been despatched when you choose to cancel, please see our Returns Policy.

How much will postage cost?

Postage is calculated based on the weight of your order and the destination. Some regions are significantly more expensive to ship to and this will be reflected in the postage charge. If you want to calculate the cost of postage, add your chosen items to your cart and use the 'Shipping Estimate' feature in the shopping cart to calculate the cost.

Some items I would like to order are out of stock.

Where goods are temporarily unavailable, we will contact you and let you know when we expect the goods ordered to come into stock. You can then let us know whether you would like to wait until the goods come into stock or if you would like to cancel your order. If you would like to cancel your order, please contact us. We will refund you for any goods...

Can I have two or more orders sent together?

If you place two orders on the same day, you are welcome to contact us and request they are shipped together. However, we cannot guarantee this because it depends on how far in the order processing system they have reached.

How long does it take for a Canvas Print to be made?

When you order a Tharpa canvas print, this is produced individually for your order. Production takes some time before dispatch. We aim to dispatch within 10 to 20 working days (overseas deliveries may take longer). Please contact us when placing your order if you require a canvas print for a particular date. We will do our best to meet your needs.

I'm placing an order for an NKT Buddhist Centre. What should I enter in the 'Purchase Order' field at checkout?

You can enter whatever you like here. The information you enter as a purchase order number is entirely for your own use. It will appear on your order confirmation and invoice. Your Administrative Director or Treasurer may like to provide you with a purchase order number so they can match up the Tharpa invoice with their own record of the purchase.

Do Tharpa Gift Cards expire?

Tharpa Gift Cards are valid for 1 year from purchase and will automatically expire after this date. For Gift eCard (delivered by email) the recipient will receive an email notification 2 weeks before the card is due to expire reminding them to to use the card before it expires (if the card still has credit on it).

I ordered an email gift card but the receipient has not received it. What should I do?

We cannot always guarantee email delivery as some receipients may have email filters set up on their inbox. Occasionally gift card emails may also go into spam. If you have ordered a gift card to be emailed to a friend, we recommend that you follow up with them to ensure they have received it. If there is a problem with gift card delivery you can ...

How do I redeem my Tharpa Gift Card?

To redeem your Tharpa Gift Card: Shop for products on tharpa.com/uk and select the items you wish to purchase. Enter your Gift Card code either in the shopping cart or at the checkout. The value of the order will be deducted from the total value of the Gift Card. If they do not use the full amount on the Gift Card the remainder is saved on the card...

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Tharpa Publications is part of New Kadampa Tradition - International Kadampa Buddhist Union, Charity number: 1015054 / Vat No: 758 8600 88
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